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Tenants are being billed amounts that, upon simple verification, are found to be incorrect. What's even worse, they discover this through an aggressive formal notice, or receiving a telephone call when the tenant is traveling.

According to an administration spokes person, a formal notice is sent immediately before any verification. This approach is unnecessarily aggressive and counterproductive: it causes stress, hassle, time losses, and various expenses (e.g., legal consultations), in addition to creating a sense of distrust towards the administration.

It is essential for Rockhill to ensure the accuracy of the amounts before bothering honest tenants with formal notices accompanied by threats of legal action, when it is unjustified. Furthermore, when tenants reject increases deemed excessive, Rockhill must make a note of this in the client file management system to avoid harassing tenants by prematurely demanding sums before the lease adjustment session.

It is observed that the pool usage rules are not enforced or should be put in place to improve security and cleanliness

• Some tenants have interacted with non-residents using the toilets, changing rooms, and the pool without considering that these are private facilities paid for by the tenants.
• No access control at the entrance, which allows non-residents to wait for a resident to open the door, then come in after
• Lack of cleanliness: Swimmers with long hair without swim caps, swimmers in T-shirts and shorts,
• Swimmers not showering before entering the water.
• Lockers: some users of the change rooms are permanently leaving their own locks on the lockers, which prevents other people from using them.

A fire alarm triggered shortly after midnight on January 1 raises questions among tenants:

• When security was contacted during the alarm, the guard was not aware that the alarm was sounding.
• No communication through the loudspeakers, either to encourage tenants to evacuate or to announce the end of the alert.
• Tenants notice that many fire alarm stations remain non-functional and covered with tape. Does this lack of connection explain why security was not aware?

Tenants are concerned about this incident.

The administration of Rockhill sent a letter stating that "acts of vandalism have occurred in the sauna area, compromising not only the quality of our shared environment but also the safety and well-being of everyone. These acts include damage to equipment and inappropriate behavior in the sauna space."

This incident aligns with several tenants reporting a lack of identity control regarding equipment and non-functioning cameras.

A tenant was a victim of aggressive behavior by a group of men by the pool while she was using the women's change room. The men tried to open the door and yelled obscenities at her.

The lifeguard said he wasn't able to intervene, and the surveillance caméra was not working. The men were not apprehended.

The car wash station is incorrectly set up. There is a tool to create a pressurized water jet that is not connected to water. A old rubber hose without a nozzle must be used for watering. However, this hose is only connected to hot water because despite the presence of a tap for cold water, the connection is incorrectly made, and only boiling hot water comes out. A tenant reported getting burned.

The tenants meeting was held on January 8th and covered the following topics:

• Report on the last meeting with Minto.
• Confirmation of a monthly me.
• Reminder: new website www.rockhill-info.com (mnemonic for www.clr-rtc.ca) with details of this meeting and updates on reported issues.
• Inoperable and potentially dangerous car wash station.
• January 1 fire alarm - need to improve communications.
• Security and lack of authority around the pool, changing rooms, and sauna.
• Lack of follow-up on maintenance requests. Tenants are encouraged to log their issues in Rent Café for better service and dated follow-up. Notify the CLR at clr-rtc@googlegroups.com if the wait is very long to help us discuss the overall situation with the administration. However, the resolution of individual problems must go through the maintenance process, as the CLR cannot track each individual issue.
• For collective issues, the CLR asks everyone to report problems with photos if possible to clr-rtc@googlegroups.com.
• Lack of coordination for work at tenants' units, discussion of rights.
• Several tenants expressed frustration with a lack of progress on issues; there is a sense of neglect in maintenance, supervision of common areas, and customer service.
• Discussion about people unable to reach security, who should always respond. The CLR asks anyone forced to leave a message to notify them by email at clr-rtc@googlegroups.com.

The yellow lines around the handicapped parking spaces in the parking lot have been erased and in winter they are covered in snow. It happens that disabled individuals cannot enter their vehicles when another car parks too close. Security cannot issue fines due to the lack of visibility of the boundaries.