RTC - Meeting With Tenants January 2024
10 January 2024Meetings with the Tenants
The tenants meeting was held on January 8th and covered the following topics:
- Report on the last meeting with Minto.
- Confirmation of a monthly me.
- Reminder: new website www.rockhill-info.com (mnemonic for www.clr-rtc.ca) with details of this meeting and updates on reported issues.
- Inoperable and potentially dangerous car wash station.
- January 1 fire alarm - need to improve communications.
- Security and lack of authority around the pool, changing rooms, and sauna.
- Lack of follow-up on maintenance requests. Tenants are encouraged to log their issues in Rent Café for better service and dated follow-up. Notify the CLR at clr-rtc@googlegroups.com if the wait is very long to help us discuss the overall situation with the administration. However, the resolution of individual problems must go through the maintenance process, as the CLR cannot track each individual issue.
- For collective issues, the CLR asks everyone to report problems with photos if possible to clr-rtc@googlegroups.com.
- Lack of coordination for work at tenants' units, discussion of rights.
- Several tenants expressed frustration with a lack of progress on issues; there is a sense of neglect in maintenance, supervision of common areas, and customer service.
- Discussion about people unable to reach security, who should always respond. The CLR asks anyone forced to leave a message to notify them by email at clr-rtc@googlegroups.com.
