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The door has been repaired, and it seems better fixed this time.

It could be useful to analyze the causes of the problem to prevent it from happening again or affecting other doors.

The non-slip mats placed on the outdoor stairs are not secured in place and slide easily. Some of them are already not on the stairs. This is especially dangerous as a pedestrian may enter the stairs without realizing that the mat could possibly slip under their feet, leading to a fall from the top of the stairs!

22 December 2023: the mats were removed from the stairs over the gym, but remain in the stairs to the bus and are not pinned down.

The door to S1 near the garage entrance (not far from the pool) is not locked.

The door to S2 is not locked.

For three weeks now, the door to the gym has been broken, so anyone can enter. A repair was carried out last week, and the door is now in the same condition. Therefore, it was an unnecessary repair expense.

Significant potholes have developed at the entrance of the garage. This is a situation that has occurred in previous years.

Asphalt work was carried out by the administration, reducing the depth of the potholes, but there is still a depression at that location.

The fines seem to have dealt with illegally parked cars along the road, as well as those unauthorized for the limited visitor parking spaces.

However, a large snow blower consistently occupies 2 visitor spaces. Given the challenging situation due to the very limited visitor parking spaces, the Rockhill administration should park this vehicle elsewhere instead of reducing the availability of this service.

Several tenants have mentioned fearing that the Rent Café system does not seem secure. As a result, they have no choice but to revert to the old-fashioned method of using paper checks.

Rent Café is produced by Yardi Systems, and its design lacks modernity. Among other things, access is not protected by two-factor authentication, which is standard for applications with sensitive information and even required by law in several U.S. states for applications having financial data. Furthermore, the software operates on private servers rather than a recognized infrastructure such as Microsoft Azure, Amazon Web Services, or Google Cloud. The technological description on the Yardi corporate website dates back eight years (2016).

The security page contains few details and mentions obtaining SSAE 18, which suggests they have not conducted an official security audit since 2018 (the corresponding SSAE 18 timeframe), as a more recent certification would be specified. A reputable cloud vendor would have at least an annual audit and certification.

A modern software would have an integration with Stripe, Moneris or other companies specialized in payments.