Archives

A resident's car was vandalized while parked on level S2 of block B.

The window of the car was destroyed overnight.

It is clear that the surveillance is insufficient, allowing such acts to go unpunished. One wonders if the access to the garage is well-secured or if some doors are not properly locked, which the Property Manager had mentioned he would check during the last meeting.

During our meeting Dec 21 2023 with the managers, the Building Manager told us that one of the priorities of the MINTO administration was to ensure the safety of the tenants, while acknowledging that it was impossible to avoid all incidents.

The December meeting took place this Monday, December 4th at 7 pm.

The CLR presented the highlights of the recent meeting with the Property Manager and answered questions from the tenants. Once again, the active participation of those present allowed us to take note of several issues to discuss with the Rockhill administration.

Read the minutes.

The same equipment remains broken at this time.

Elliptical broken for the last 8 months

Airbike broken since 2022

Nothing has changed since the last meeting with the Property Manager. Did he give instructions, or are they not being followed?

We asked a gentleman responsible for maintaining the gym if the Property Manager had informed him to refill the cleaning wipes dispensers, and here is his response:

"I don't know who [this man] is... I don't know how to refill these dispensers, I will find out."

On December 5th, we experienced another power outage.

According to Hydro-Québec's website, it was a localized outage at Rockhill. We did not receive any communication from the administration to explain what happened, despite it being a specific issue at Rockhill.

Asked if it was equipment breakdown. the Building Manager replied that he had not received any information that the outage only affected Rockhill. He was going to check their incident reports to understand the reason for the outage with their electrician. He reminded us that their electrician was qualified and certified. He would report to us what they would find as an explanation for this power outage.

There seems to be a divergence in the responses obtained by tenants regarding the works next summer. While the Property Manager indicated to CLR that it would be Building C in 2024, others were told Building B.

However, no formal date has been provided.

Tenants have the right to know at least 3 months in advance in case of major works lasting more than a week, in order to make alternative arrangements during this period when it will be impossible for them to live at home due to noise and dust.

Several tenants have mentioned reporting issues in person or through Rent Café that are still unresolved months or even years later.

In some cases, a balcony issue dating back several years results in water infiltration into the apartment below during heavy rains. Nothing has been done despite multiple visits to assess the problem.

A tenant lived without a refrigerator for more than a month and had to insist repeatedly with the coordinator before their abnormal situation was resolved.

Another tenant mentions missing mosquito screens that have never been replaced.

There are several complaints about odors due to plumbing issues that have never been corrected, despite multiple separate visits.

Is there a follow-up by Rockhill to identify and prioritize requests that remain unresolved after several months?

It was observed this week that the temperature of the pool is now adequate (28 degrees). However, there is a noticeable lack of cleanliness around the pool area (dirt, hair, various debris, etc.) for several weeks. The changing rooms, on the other hand, seem to be consistently clean.

The heating is often too hot or too cold. Do the thermostats work? The Property Manager informs us that for building B, he has not received any complaints from tenants. Heating complaints only came from tenants of building A, and two new boilers have been purchased and replaced, so that should solve this problem.