Fire Alarm on the 1st of Jan: Concerns

A fire alarm triggered shortly after midnight on January 1 raises questions among tenants:

• When security was contacted during the alarm, the guard was not aware that the alarm was sounding.
• No communication through the loudspeakers, either to encourage tenants to evacuate or to announce the end of the alert.
• Tenants notice that many fire alarm stations remain non-functional and covered with tape. Does this lack of connection explain why security was not aware?

Tenants are concerned about this incident.

Tenants want to be reassured that there is good coordination and organizatyion by the administration in case of a fire alarm

• How is it possible that the security guard was not aware that an alarm had been triggered?
• Do firefighters require a representative from Rockhill's administration during an incident to ensure security and act as an intermediary with tenants?
• Are there procedures in place to handle emergencies and an escalation process to reach the management?
• Are there procedures to inform the tenants, and are security guards responsible for informing the tenants?
• If procedures exist, are security guards aware of them, and have they been trained?