Archives

A tenant informed us of the inability to reach the security guard since he was elsewhere in the Rockhill complex and there is no way to contact him directly. She had to wait 45 minutes for him to return to the office.

In this situation, the only option is to leave a message and hope someone calls back. However, it seems that the telephone system does not always allow leaving a message, which makes communication impossible in this case.

In 2023, the administration decided to paint the anodized aluminum frame of the entrance to building A. This is unheard of in construction, including for the crew that did the painting.

So far this was painted twice, because the appearance rapidly becomes degraded as per the following image which suggests that it will need to be painted again soon.

Since the beginning of the year, we have had numerous elevator breakdowns in multiple buildings:

• 1st August to today - A 1 elevator
• 31 July to today - B 1 elevator
• 24 July A -all elevators
• 28 May A - all elevators
• 27 May F - all elevators
• 9 May F - one elevator
• 30 April B #3
• 24 April F all elevators
• 12 April A #2 #3
• 9 April B #3
• 5 April B #3
• 4 April B #2
• 2 April B #2 et #3
• 1 April B #2 et #3
• 28 March B #1 et #2
• 27 March B #1 et #2
• 26 March B #2
• 22 March A #2
• 19 March B #2
• 18 March B #1 #2 #3 (voluntary shutdown in broad daylight)
• 16 March: A #2, B #2, E #2
• 13 March B #2

This abundance of failures creates some confusion in the information. It's never certain which elevators are operational at any given time, given the frequency of breakdowns. The information about the cause of the breakdowns is not transparent, but it seems that since the connection of the new alarm system, the breakdowns have become more frequent.

There have been failures of elevators in the past, as with any mechanical devices.However, since the beginning of 2023, breakdowns have occurred at a frequency never seen before, which can only be understood as the result of a change in maintenance and management conditions, the visible proof of which is the neglected appearance of the interiors, including the long-standing and never repaired vandalism of panels and buttons.

A 20-story building without an elevator is like an airplane without engines or a grocery store without electricity: it's not a viable business. For people to live here, Minto must urgently restore stability to the elevators!

The entrance door of garage A was replaced with a new door on January 31. Since then, the door has been out of order almost half of the time:

• April 9 (not yet repaired)
• February 22 - March 18

This situation raises doubts about the selection of the door supplier, the quality of the new door, and the supervision during its installation.

After an absence of a few weeks, a tenant came back to her appartment to find an infestation of insects

The devices are repaired after months of waiting.

However, there is still no equipment manager. How long before the next breakdowns if no one is there to do appropriate maintenance? Will repairs take as long to happen in the future?

The wires of the alarm system continue to be exposed, all the while system tests are being performed.