Archives

In 2023, the administration decided to paint the anodized aluminum frame of the entrance to building A. This is unheard of in construction, including for the crew that did the painting.

So far this was painted twice, because the appearance rapidly becomes degraded as per the following image which suggests that it will need to be painted again soon.

The entrance door of garage A was replaced with a new door on January 31. Since then, the door has been out of order almost half of the time:

• April 9 (not yet repaired)
• February 22 - March 18

This situation raises doubts about the selection of the door supplier, the quality of the new door, and the supervision during its installation.

On Friday, March 8, 2024, in the late afternoon, several tenants of building F were assaulted by pungent and toxic chemical fumes.

The security guard was contacted, but since the administration had left for the weekend and the guard was not informed of the work being carried out, there was nothing he could do except send a report to his superior, the building manager.

Contacted by one of the tenants who was at their wit's end due to the intense and irritating smell, the CLR sent an email to the Rockhill managers. Fortunately, Mr. Contarini, the Regional Director of Minto Apartments for Montreal, quickly responded and sent the building manager, who had the necessary information to resolve the situation. It was caused by a contractor who had applied varnish in one of the apartments without ensuring adequate ventilation, especially in winter because it is more complicated to ensure good ventilation due to the cold outside which could potentially affect the water pipes.

There seems to be a divergence in the responses obtained by tenants regarding the works next summer. While the Property Manager indicated to CLR that it would be Building C in 2024, others were told Building B.

However, no formal date has been provided.

Tenants have the right to know at least 3 months in advance in case of major works lasting more than a week, in order to make alternative arrangements during this period when it will be impossible for them to live at home due to noise and dust.

Currently, there is no follow-up on the work entrusted to contractors, and the maintenance staff is demobilized. The work given and performed by independent contractors paid through our rents is without quality control for the work carried out. Moreover, the building coordinators are never seen on-site, with very little direct contact with tenants, an abstract understanding, and inadequate comprehension of the concrete issues experienced in Block B. They do not conduct follow-ups, rarely assess the state of affairs, the progress of the work, or the final results, even though they coordinate these activities.

The Property Manager states that all contractors or workers assigned for a job have previously gone through control centers to verify their registration as official and compliant companies, meeting the competence and quality requirements of their work. They have all been checked and validated. Quality monitoring is ensured, but he explains that sometimes, due to the age of these buildings, unexpected issues may arise during the work, creating the impression that the job is poorly done. He takes note of complaints that coordinators are rarely seen on-site and lack contact, and he will investigate this issue to ensure improvement.

Unexpected work suddenly on the balcony of a tenant:

"Unexpected visit from the Property Manager, a plumber, and a contractor to assess necessary repairs on my balcony due to a water leak in the apartment below. No information is provided about the nature or exact date of these repairs. During the week of October 23, noisy work is carried out on the adjacent balcony with a suffocating toxic odor - no prior notice was given. On October 31, at 7:00 am, a contractor is on my balcony, and I am asked to remove my balcony furniture. Jackhammers start at 8:00 am without any prior notification. The coordinator calls me at 8:40 am to inform me about the work (!) and falsely claims to have notified me in advance. Suppliers (concrete) have mentioned that it's always like this, people are always surprised and frustrated to see them arrive, and they continue to ask the administration to notify tenants in advance, which it does not do."

The Property Manager takes full responsibility, admits to failing to inform us about this urgent and major repair. Acknowledges that he was wrong in this lapse and apologizes. He had not considered the noise nuisance that these works would entail.