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On Friday, March 8, 2024, in the late afternoon, several tenants of building F were assaulted by pungent and toxic chemical fumes.

The security guard was contacted, but since the administration had left for the weekend and the guard was not informed of the work being carried out, there was nothing he could do except send a report to his superior, the building manager.

Contacted by one of the tenants who was at their wit's end due to the intense and irritating smell, the CLR sent an email to the Rockhill managers. Fortunately, Mr. Contarini, the Regional Director of Minto Apartments for Montreal, quickly responded and sent the building manager, who had the necessary information to resolve the situation. It was caused by a contractor who had applied varnish in one of the apartments without ensuring adequate ventilation, especially in winter because it is more complicated to ensure good ventilation due to the cold outside which could potentially affect the water pipes.

Several tenants have mentioned reporting issues in person or through Rent Café that are still unresolved months or even years later.

In some cases, a balcony issue dating back several years results in water infiltration into the apartment below during heavy rains. Nothing has been done despite multiple visits to assess the problem.

A tenant lived without a refrigerator for more than a month and had to insist repeatedly with the coordinator before their abnormal situation was resolved.

Another tenant mentions missing mosquito screens that have never been replaced.

There are several complaints about odors due to plumbing issues that have never been corrected, despite multiple separate visits.

Is there a follow-up by Rockhill to identify and prioritize requests that remain unresolved after several months?

Unexpected work suddenly on the balcony of a tenant:

"Unexpected visit from the Property Manager, a plumber, and a contractor to assess necessary repairs on my balcony due to a water leak in the apartment below. No information is provided about the nature or exact date of these repairs. During the week of October 23, noisy work is carried out on the adjacent balcony with a suffocating toxic odor - no prior notice was given. On October 31, at 7:00 am, a contractor is on my balcony, and I am asked to remove my balcony furniture. Jackhammers start at 8:00 am without any prior notification. The coordinator calls me at 8:40 am to inform me about the work (!) and falsely claims to have notified me in advance. Suppliers (concrete) have mentioned that it's always like this, people are always surprised and frustrated to see them arrive, and they continue to ask the administration to notify tenants in advance, which it does not do."

The Property Manager takes full responsibility, admits to failing to inform us about this urgent and major repair. Acknowledges that he was wrong in this lapse and apologizes. He had not considered the noise nuisance that these works would entail.