On December 5th, we experienced another power outage.
According to Hydro-Québec's website, it was a localized outage at Rockhill. We did not receive any communication from the administration to explain what happened, despite it being a specific issue at Rockhill.
Asked if it was equipment breakdown. the Building Manager replied that he had not received any information that the outage only affected Rockhill. He was going to check their incident reports to understand the reason for the outage with their electrician. He reminded us that their electrician was qualified and certified. He would report to us what they would find as an explanation for this power outage.
The impact is severe for residents, especially those who need to prepare food for their families, work from home, or study.
During an extended power outage, people can lose their food, be unable to restock, lack communication if they run out of battery on their cell phone, and there can be damage to electrical appliances if there is a power surge.
Does the administration know what caused this?
If it was human error, is there a training issue?
Is there a standard operating procedure in case of electricity failure? If so does it include a follow-up with Hydro-Quebec if the cause isn't the Rockhill?
