Ongoing Elevator Problems in Multiple Buildings

At the end of friday the 15h of march 2024, the three elevators in Building A were not functionning properly:

Elevator 1: stopped on the 20th floor, reason unknown

Elevator 2: out of service, administration advised they are waiting for parts

Elevator 3: problem with elevator buttons resetting themselves when under way, requiring people to reenter their floors every time this happens

In building B, apart from elevator 2 which is stopped waiting for parts, there have been several incidents where all three elevators were out of service (March 13 and January 15 in 2024, several days in summer 2023).

In building C, one of the two elevators was failing last year, leaving tenants with only one elevator on several occasions.

In building E, one of the elevators is out of service waiting for parts.

Given how critical elevators are, and various problems happening in several buildings, with a history of problems last year, wouldn't it make sense for person overseeing elevator maintenance to explain to us the nature of the problems, the plans and timelines for putting in place the measures that would ensure stability?

Otherwise it may be a case where tenants can claim that the administration isn't meeting its obligation to provide this service and could well decide they have cause for asking for compensation. It's doubtful that a case could be made that this is due to "force majeure" absolving Minto of responsibility, given the ongoing issues and the length of the period. Actions like this week's building B alarm integration test recalling all elevators in a busy period of the day tend to show the lack of sufficient expertise, even when the equipment is not broken.

The customer / supplier relationship is based on trust, but when insufficient information is provided to us and there are repeated ongoing issues, it's hard to believe the people overseeing actually understand just how critical the elevator service is, and what it will take to have something reliable. It's really the whole basis upon which people can live at the Rockhill, considering the size of the buildings.

We want to know, for all buildings:

• are the equipment obsolete and can never be reliable without replacement?
• are some parts weakened and at risk of failing?
• when waiting for parts, do you request a delivery date? Can this date be shared with the tenants?
• is there an ongoing maintenance plan? inspection plan?
• Have any inspections found any items that need remedial action?
• How do we know these plans are adequate if failures are ongoing?
• What other factors if any are potential risks to the proper operation of elevators?
• How long has this information been known?