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The CLR asked the Rockhill administration why the employee sent to pick up the lamp post that was knocked over on the path and crushed by the snowplow, left its lamp a few steps away on the path, and did not bother to pick up other lamp posts that were dangerously leaning. The administration had not followed up and was surprised by this blatant lack of judgment, and promised to discuss this with the maintenance department.

During the discussion with the administration, the CLR argued that the snowplow tractor and equipment occupy two parking spots in front of building B, and visitor parking spots have been assigned to contractors. A few years ago, Rockhill tenants received a 2% rent reduction because the pool was closed. It's not written in the lease, but it's part of the factors considered for value, so having visitor parking is in the same vein. Therefore, there's a risk that tenants might ask for a reduction for these parking spots. The administration could place the equipment on the sidewalk and put the tractor in one of the other parking spots that has more room.

The Regional Director explains that Sylvia Guttman, Assistant Building Manager, is in charge of parking and takes note to find a solution.

The snow has melted, but the broken lampposts continue to lie abandonned on the ground. We must conclude that either no one is checking the condition of the grounds, or there are no instructions to pick up broken things, let alone repair them.

In several places electronic equipment is left without any covering.

15th floor

4th floor

2nd floor

Front door sensor with no casing

rear door sensor (non-functional)

The lampposts broken during snow removal are still not repaired or even collected, despite being in pieces and with exposed electrical wires.

Lamp holding on by electric wire

Lamp on the ground, its parts next to it

Lampe torn off base and with wires apparent

Tenants are being billed amounts that, upon simple verification, are found to be incorrect. What's even worse, they discover this through an aggressive formal notice, or receiving a telephone call when the tenant is traveling.

According to an administration spokes person, a formal notice is sent immediately before any verification. This approach is unnecessarily aggressive and counterproductive: it causes stress, hassle, time losses, and various expenses (e.g., legal consultations), in addition to creating a sense of distrust towards the administration.

It is essential for Rockhill to ensure the accuracy of the amounts before bothering honest tenants with formal notices accompanied by threats of legal action, when it is unjustified. Furthermore, when tenants reject increases deemed excessive, Rockhill must make a note of this in the client file management system to avoid harassing tenants by prematurely demanding sums before the lease adjustment session.

A fire alarm triggered shortly after midnight on January 1 raises questions among tenants:

• When security was contacted during the alarm, the guard was not aware that the alarm was sounding.
• No communication through the loudspeakers, either to encourage tenants to evacuate or to announce the end of the alert.
• Tenants notice that many fire alarm stations remain non-functional and covered with tape. Does this lack of connection explain why security was not aware?

Tenants are concerned about this incident.

The car wash station is incorrectly set up. There is a tool to create a pressurized water jet that is not connected to water. A old rubber hose without a nozzle must be used for watering. However, this hose is only connected to hot water because despite the presence of a tap for cold water, the connection is incorrectly made, and only boiling hot water comes out. A tenant reported getting burned.

The yellow lines around the handicapped parking spaces in the parking lot have been erased and in winter they are covered in snow. It happens that disabled individuals cannot enter their vehicles when another car parks too close. Security cannot issue fines due to the lack of visibility of the boundaries.