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For three weeks now, the door to the gym has been broken, so anyone can enter. A repair was carried out last week, and the door is now in the same condition. Therefore, it was an unnecessary repair expense.

Several tenants have mentioned fearing that the Rent Café system does not seem secure. As a result, they have no choice but to revert to the old-fashioned method of using paper checks.

Rent Café is produced by Yardi Systems, and its design lacks modernity. Among other things, access is not protected by two-factor authentication, which is standard for applications with sensitive information and even required by law in several U.S. states for applications having financial data. Furthermore, the software operates on private servers rather than a recognized infrastructure such as Microsoft Azure, Amazon Web Services, or Google Cloud. The technological description on the Yardi corporate website dates back eight years (2016).

The security page contains few details and mentions obtaining SSAE 18, which suggests they have not conducted an official security audit since 2018 (the corresponding SSAE 18 timeframe), as a more recent certification would be specified. A reputable cloud vendor would have at least an annual audit and certification.

A modern software would have an integration with Stripe, Moneris or other companies specialized in payments.

The same equipment remains broken at this time.

Elliptical broken for the last 8 months

Airbike broken since 2022

Nothing has changed since the last meeting with the Property Manager. Did he give instructions, or are they not being followed?

We asked a gentleman responsible for maintaining the gym if the Property Manager had informed him to refill the cleaning wipes dispensers, and here is his response:

"I don't know who [this man] is... I don't know how to refill these dispensers, I will find out."

There seems to be a divergence in the responses obtained by tenants regarding the works next summer. While the Property Manager indicated to CLR that it would be Building C in 2024, others were told Building B.

However, no formal date has been provided.

Tenants have the right to know at least 3 months in advance in case of major works lasting more than a week, in order to make alternative arrangements during this period when it will be impossible for them to live at home due to noise and dust.

Several tenants have mentioned reporting issues in person or through Rent Café that are still unresolved months or even years later.

In some cases, a balcony issue dating back several years results in water infiltration into the apartment below during heavy rains. Nothing has been done despite multiple visits to assess the problem.

A tenant lived without a refrigerator for more than a month and had to insist repeatedly with the coordinator before their abnormal situation was resolved.

Another tenant mentions missing mosquito screens that have never been replaced.

There are several complaints about odors due to plumbing issues that have never been corrected, despite multiple separate visits.

Is there a follow-up by Rockhill to identify and prioritize requests that remain unresolved after several months?

It was observed this week that the temperature of the pool is now adequate (28 degrees). However, there is a noticeable lack of cleanliness around the pool area (dirt, hair, various debris, etc.) for several weeks. The changing rooms, on the other hand, seem to be consistently clean.

Problematic outdoor parking: few spaces reserved for visitors - non-compliance with handicap spaces - No space for ambulances or fire trucks.

The Property Manager says that more rigorous monitoring is now in place, several fines have been issued, and will continue to be issued.

- Two tenants are surprised and concerned to have received messages from the Rentcafe platform without ever having registered. They rightfully wonder WHO has shared their personal information with this third-party company without their consent?
- This raises serious concerns about Minto's dissemination of personal data, especially since only checks and payments via Rentcafe are now accepted as of February 1, 2023 (bank payments are no longer possible). The information transmitted to this third-party company is sensitive and confidential: WHO authorized Minto to transmit it? What guarantees are there in terms of personal information protection and fraud prevention? Who decided to prevent any other form of payment?
- How is it that I received advertising for TD insurance from Minto?
- Rent cafe: Personal information disclosed on the platform even if the tenant has not joined (Identity theft)

The Property Manager explains that Rent Café is a platform for paying rent, submitting service requests, and providing various information to tenants. They confirm that no personal information is transmitted to anyone. Tenant's personal data is protected. The Property Manager confirms that to be part of Rent Café, tenants who make this choice must give their consent, otherwise, they are not part of it. They note that some tenants have complained that their personal information has been disclosed, and they will investigate this and keep us informed. Regarding unsolicited ads that some tenants may have received via Rent Café, the Property Manager says it is possible because MINTO has certain agreements with companies allowing them to advertise on the Rent Café platform. They also specify that if a tenant receives unsolicited emails or ads, they should take a screenshot and send it by email for verification purposes.

There is a lack of lighting in the outdoor courtyard along paths used to travel from the bus stop to the building, especially along the ramp for people with reduced mobility.

In addition to being a risk of tripping or slipping, it is a place that does not inspire confidence for people who have to return late.

Ramp towards the bus stop for people with reduced mobility

Sidewalk behind building A towards Côte-des-Neiges

Damage to a lamp