- Two tenants are surprised and concerned to have received messages from the Rentcafe platform without ever having registered. They rightfully wonder WHO has shared their personal information with this third-party company without their consent?
- This raises serious concerns about Minto's dissemination of personal data, especially since only checks and payments via Rentcafe are now accepted as of February 1, 2023 (bank payments are no longer possible). The information transmitted to this third-party company is sensitive and confidential: WHO authorized Minto to transmit it? What guarantees are there in terms of personal information protection and fraud prevention? Who decided to prevent any other form of payment?
- How is it that I received advertising for TD insurance from Minto?
- Rent cafe: Personal information disclosed on the platform even if the tenant has not joined (Identity theft)
The Property Manager explains that Rent Café is a platform for paying rent, submitting service requests, and providing various information to tenants. They confirm that no personal information is transmitted to anyone. Tenant's personal data is protected. The Property Manager confirms that to be part of Rent Café, tenants who make this choice must give their consent, otherwise, they are not part of it. They note that some tenants have complained that their personal information has been disclosed, and they will investigate this and keep us informed. Regarding unsolicited ads that some tenants may have received via Rent Café, the Property Manager says it is possible because MINTO has certain agreements with companies allowing them to advertise on the Rent Café platform. They also specify that if a tenant receives unsolicited emails or ads, they should take a screenshot and send it by email for verification purposes.
Concerns about the use of personal information without consent
Unsolicited advertisements
The data could potentially be transmitted to a third party or disclosed in the event of a cyber attack.
Tenants should report unsolicited ads to the Property Manager: send to ECao@mintoapartmentreit.com.
The Property Manager will check if personal information has been entered into Rentcafé without the tenants' consent.
Suggestion: Have a generic support email instead of using an individual's email to allow the team to sort and respond to emails directly.
