Rockhill Tenants Collective

Residents of the Rockhill apartments in Montreal

Severity:
Important - greatly affects quality of life
Status:
In progress - the administration acknowledges the issue and is working on it
Problem Description:

Unexpected work suddenly on the balcony of a tenant:

"Unexpected visit from the Property Manager, a plumber, and a contractor to assess necessary repairs on my balcony due to a water leak in the apartment below. No information is provided about the nature or exact date of these repairs. During the week of October 23, noisy work is carried out on the adjacent balcony with a suffocating toxic odor - no prior notice was given. On October 31, at 7:00 am, a contractor is on my balcony, and I am asked to remove my balcony furniture. Jackhammers start at 8:00 am without any prior notification. The coordinator calls me at 8:40 am to inform me about the work (!) and falsely claims to have notified me in advance. Suppliers (concrete) have mentioned that it's always like this, people are always surprised and frustrated to see them arrive, and they continue to ask the administration to notify tenants in advance, which it does not do."

The Property Manager takes full responsibility, admits to failing to inform us about this urgent and major repair. Acknowledges that he was wrong in this lapse and apologizes. He had not considered the noise nuisance that these works would entail.

Problem impact:

The work is currently finished, but don't forget to get the dates for the balcony repairs that will be carried out in Building B next April, perhaps.

Risks:

Unable to predict when an intolerable noise will be present

Next steps:
  • The committee will follow up with the Property Manager to obtain the dates of the upcoming works.
  • The Property MAnager will follow up with his team to reinforce the notice instructions.
  • Suggestion for the next meeting: the administration should have an official project and work management procedure that includes notices and measures to minimize impacts on residents.
Next meeting

Monday 9th of September 2024 at 7 PM

In the hall of building C

(next to the stores)

Contact

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The Collective

Affected by the deterioration of the Rockhill Apartments in Montreal, some tenants began meeting in July 2023 to consider ways to address the situation.

From these meetings emerged the Rockhill Tenants Collective, a spontaneous group dedicated to upholding the rights of residents and the heritage value of this once upscale and avant-garde complex.