Lack of Supervision of Work
Currently, there is no follow-up on the work entrusted to contractors, and the maintenance staff is demobilized. The work given and performed by independent contractors paid through our rents is without quality control for the work carried out. Moreover, the building coordinators are never seen on-site, with very little direct contact with tenants, an abstract understanding, and inadequate comprehension of the concrete issues experienced in Block B. They do not conduct follow-ups, rarely assess the state of affairs, the progress of the work, or the final results, even though they coordinate these activities.
The Property Manager states that all contractors or workers assigned for a job have previously gone through control centers to verify their registration as official and compliant companies, meeting the competence and quality requirements of their work. They have all been checked and validated. Quality monitoring is ensured, but he explains that sometimes, due to the age of these buildings, unexpected issues may arise during the work, creating the impression that the job is poorly done. He takes note of complaints that coordinators are rarely seen on-site and lack contact, and he will investigate this issue to ensure improvement.
- Inadequate, poorly done work that increases costs and results in rent hikes.
- Tenants disturbed in their daily lives more than necessary.
- The Property Manager will check with the coordinators to ensure that they are more present to oversee the work.
- Suggestion for the next meeting: the administration should have a procedure in which is specified the manner and frequency of on-site supervision of the work and general inspections of the building as there is always a lot of work going on
