Negotiations with the administration not well organized

During the meeting with the administration on February 21, 2024, the CLR raised a coordination issue that makes it difficult to discuss rent increases.

The administration encouraged tenants to negotiate their renewals if they are not satisfied. However, there is a lack of organization that makes the process complicated and frustrating.

A tenant tried to schedule an appointment for her renewal. She called but had to leave a message on voicemail because no one answered. Someone called from Ottawa but did not speak French. Anyway, she was only calling to say that she would pass the message to someone in Montreal the next day. The day after next, as no one had called her back, she tried again and managed to speak to someone and schedule an appointment. When she showed up for the appointment, the Minto representative was not aware of it, but she received her anyway. The tenant obtained a reduction, but more importantly, a promise regarding the renewal conditions given her personal situation. However, the administration's representative refused to put this promise in writing. The tenant left with only the financial aspect in writing and experienced stress regarding other aspects of her lease. The lack of organization will create frustration, and people will simply show up at the office without an appointment if nothing is done.

The Regional Director will talk to the team to ensure that everyone uses shared calendars. He also agrees that promises should be put in writing, and if approval is required, then a follow-up will be done within 48 hours after the discussion to confirm the promise in writing.