RTC/Minto meeting - January 2024

This meeting had been postponed by two weeks and finally took place on February 6, 2024. A second meeting will be held in two weeks to continue the discussion. Mr. Carmelo Contarini, Regional Director, and Mr. Eric Cao, Property Manager, were present.

• 2024 Renewals: a 4.5% increase for those whose lease begins in May. The official figure has not been released yet - see the more detailed article on the increases.
• Notices and billing errors: Mr. Contarini will discuss with the Ottawa team for better coordination and not to rush into notices too quickly. For example, maintaining a record of overdue accounts, and the first time an account appears, conduct a verification with the Montreal team. In case of doubt, modify the letter so that it does not imply legal action but rather a matter to be discussed with the administration. To be continued.
• Discussion about people being asked for unattributed sums - the system needs to be reviewed, or training. Mr. Contarini will review these cases with Mr. Cao to understand what is happening.
• When writing to the service department, it does not go to a specific person. Generally, the dispatches come from Ottawa. The procedure will be improved.
• Uncovered electronic equipment: there are long-term works, but they admit that without enclosures, there could be damage. Mr. Cao will follow up with the maintenance chief.
• Neglected lobby appearance: a project is underway to improve the lobby's appearance, replacing old sofas and tables in 2024. Immediate measures will be taken for the raised issues.
• Problem with lines for handicap parking: not possible to repaint before the snow melts, but the guards will issue warnings.
• Visitor parking in front of Building B: for now, these spaces are requisitioned for contractors, probably until summer. So visitors must go to one of the other parking lots.