No Actual Service Department
22 February 2024Quality of Service
On the notices sent by Minto, the signature indicates that it comes from a customer service team and that one can write to rockhillservice@minto.com.
However, when writing to this address, no response is received because this department does not exist as such; the email is forwarded to the administrators of Rockhill, who will follow up based on their availability and priorities.
The end result is that customer communications is not consistent and does not follow a continuous improvement process.
Severity:
Important - greatly affects quality of life
Status:
New - for discussion with the administration
