Waiting 45 minutes at the door of the security guard
13 April 2024CommunicationsSecurityQuality of Service
A tenant informed us of the inability to reach the security guard since he was elsewhere in the Rockhill complex and there is no way to contact him directly. She had to wait 45 minutes for him to return to the office.
In this situation, the only option is to leave a message and hope someone calls back. However, it seems that the telephone system does not always allow leaving a message, which makes communication impossible in this case.
Severity:
Important - greatly affects quality of life
Status:
New - for discussion with the administration
Proposals:
Security should have a pager for urgent cases, and the telephone system needs to be repaired so that messages can be left simply and at any time. If we don't want to have a pager number, then the guard must receive an alert if someone leaves a message for security.
